Terms Of Service

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Last Updated: 18/11/2023

1. Introduction

This Terms of Service applies to the website https://narrativecart.com (“NarrativeCart”). These terms govern your access to and use of NarrativeCart’s Text-to-Speech services. By accessing or using the service, you agree to be bound by these terms.

2. Hours of Operation

  • Office Hours: NarrativeCart’s office operates Monday – Friday, 9 a.m. – 5 p.m. GMT+1 for customer support and service inquiries.

3. Payment Processing

  • Methods: We accept various payment methods processed through Stripe, including credit/debit cards.
  • Security: In line with PCI DSS standards, we ensure the secure handling of your payment data.

4. Returns and Refunds

  • Refund Period: Customers have 60 days from the date of the original purchase to request a refund.
  • Processing Time: All refunds will be processed within 7 days of the request.
  • Eligibility: 100% money-back guarantee covers the full price paid.
  • Limitations: Excessive or repeated refund requests may lead to service refusal or denial of future refunds at our discretion.

5. Data Security and Privacy

  • Privacy Policy: Refer to our Privacy Policy for details on how we handle and protect user data.
  • Compliance: We comply with applicable data protection and privacy laws.

6. Compliance with Laws

  • Legal Compliance: We adhere to all applicable laws and regulations related to online commerce and financial services.

7. User Conduct

  • Usage Guidelines: Users must adhere to acceptable use policies, avoiding any fraudulent or illegal activities.

8. Dispute Resolution

  • Handling Disputes: Disputes related to payments, including chargebacks, will be handled as per Stripe’s guidelines and our internal procedures.

9. Changes to Terms

  • Updates: We reserve the right to modify these terms and will notify users of any changes.

10. Character Usage

  • Starter Pack : Allows up to 40,000 characters per month.
  • Silver Pack : Allows up to 60,000 characters per month.
  • Golden Pack : Allows up to 80,000 characters per month.
  • Platinum Pack : Allows up to 100,000 characters per month.
  • Reset Policy: Limits reset automatically on the 1st of each month.

11. Customer Service

  • Company Name: NarrativeCart
  • Address: 71-75 Street Covent Garden, London WC2H 9JQ
  • Contact Us:
    • Phone: +447480676805
    • Support: contact@narrativecart.com

12. Jurisdiction and Governing Law

  • Jurisdiction: This agreement shall be governed by the laws of The United States and The United Kingdom.

For questions or comments regarding our products or terms, please contact us.