At NarrativeCart, we are committed to ensuring satisfaction with our text-to-speech generation services. This Return Policy outlines the conditions under which refunds and cancellations can be requested and processed.
1. Subscription Cancellations
1.1. Trial Period: If your plan includes a trial period, you can cancel your subscription at any time before the trial period expires without any charge.
1.2. Monthly Subscriptions: You may cancel your monthly subscription at any time. However, please note that we do not offer refunds for the unused portion of the month.
1.3. Annual Subscriptions: For annual subscriptions, you may cancel within the first 30 days for a full refund. If you cancel after the first 30 days, you will be refunded the prorated amount for the remaining period, minus a cancellation fee equivalent to one month’s subscription fee.
2. Refunds for Service Issues
2.1. If you experience a service issue that significantly impacts your use of our text-to-speech services, we encourage you to contact our support team immediately. We will work with you to resolve the issue promptly.
2.2. If we are unable to resolve the issue, you may be eligible for a partial or full refund based on the severity of the issue and its impact on your service usage. Such refunds are granted at the sole discretion of NarrativeCart.
3. Process for Requesting Cancellations and Refunds
3.1. To request a cancellation or refund, please contact our customer support team through our website’s contact form or by emailing support@narrativecart.com.
3.2. Please include your account information and a detailed explanation of your reason for cancellation or refund request.
3.3. Our team will review your request and respond within 5 business days with the next steps or to request additional information.
4. Limitations
4.1. Refunds are not available for accounts that have violated our Terms of Service, including but not limited to misuse of the service or illegal activities.
4.2. Refunds are not provided for services already rendered except in cases of unresolved service issues as outlined in Section 3.
4.3. Refunds are processed to the original payment method used. It may take up to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.
5. Changes to the Return Policy
NarrativeCart reserves the right to modify this Return Policy at any time. We will provide notice of any significant changes by posting the new policy on our website and updating the effective date at the top of this policy.
6. Contact Us
If you have any questions about this policy, please contact us at support@narrativecart.com or via our website’s contact form.